Responsible Gaming at cv993
Your Safety Comes First

cv993 applies a mandatory age verification process to every new account created on the platform. At the point of registration, all players must confirm that they are aged 18 or over by ticking an explicit declaration. This is not merely a formality — it is a legally binding statement that forms part of the account agreement.

In addition to the self-declaration at registration, cv993 conducts KYC (Know Your Customer) verification checks that require players to submit a valid government-issued photo ID such as a National Identity Card, passport, or driving licence. The date of birth on that document is cross-referenced against the details provided at registration. Accounts that cannot pass this check will not be permitted to deposit, wager, or withdraw.

Where cv993 has reasonable grounds to suspect that a player may be under the age of 18 — for example, due to inconsistencies in the information provided, patterns of play, or a complaint from a third party — the account will be suspended pending verification. During any suspension period, all deposits received into the account will be frozen and no wagers may be placed.

Parental Controls

If you share a device with a minor, we strongly encourage you to use parental control software to restrict access to gambling websites including cv993.org. Widely available tools such as Net Nanny, Qustodio, and built-in family safety features on Android and iOS devices can be configured to block gambling content. You are responsible for ensuring that persons under 18 in your household cannot access your cv993 account.

Gambling is a form of entertainment that the vast majority of cv993 players enjoy safely and within their means. However, for a small number of individuals, gambling can develop into a harmful pattern of behaviour. Problem gambling is characterised by an inability to control the urge to gamble, even when doing so causes significant financial, emotional, or social harm.

Recognising problem gambling early is critical. The sooner a player identifies that their gambling is no longer recreational and has begun to cause problems, the more effective intervention can be. cv993 actively monitors account-level patterns — such as rapidly escalating deposit frequency, large losses followed immediately by further large deposits, and erratic session behaviour — as part of our commitment to responsible gaming in Bangladesh.

Common Warning Signs

The following behaviours are commonly associated with problem gambling. They are not a clinical diagnosis, but they are meaningful signals that warrant honest self-reflection:

• Spending more money on gambling than you can comfortably afford to lose
• Borrowing money — from family, friends, or financial institutions — to fund gambling activity
• Feeling irritable, anxious, or restless when you are not gambling
• Gambling to escape stress, depression, loneliness, or other emotional difficulties
• Lying to family members or friends about how much time or money you spend gambling
• Repeatedly failing to stick to limits you set for yourself
• Neglecting work, studies, or family responsibilities because of gambling
• Continuing to gamble despite repeated significant financial losses

If any of the above describes your current relationship with gambling, cv993 encourages you to use the tools available on this page, speak to someone you trust, or contact a professional support organisation. You are not alone, and help is available.

Answer the following questions honestly. If you answer "yes" to three or more of them, we strongly recommend activating one of cv993's player protection tools or reaching out to a support organisation.

cv993 provides a suite of player protection tools that are available to every registered account holder in Bangladesh. These tools are designed to be simple to activate, effective immediately, and impossible to circumvent once in place. No additional verification is required to use any of these features — you can activate them at any time.

Self-exclusion is the most comprehensive player protection measure available on the cv993 platform. It is designed for players who feel that their gambling has become harmful and who want a firm, enforced break from the platform. Unlike a time-out, self-exclusion is a serious long-term commitment and cv993 takes every self-exclusion request with the highest degree of care and urgency.

What Happens When You Self-Exclude

• Your cv993 account is immediately closed and you are logged out of all active sessions.
• All marketing communications — including promotional emails, SMS offers, and bonus notifications — are stopped immediately and permanently for the duration of the exclusion.
• A re-registration block is applied, meaning you will not be able to create a new cv993 account using the same identity, mobile number, email address, or payment method during the exclusion period.
• Any pending withdrawals of your own funds will be processed normally. Bonus balances that are subject to active wagering requirements will be forfeited.
• Self-exclusion records are retained by cv993 for a minimum of 5 years beyond the end of the exclusion period to prevent circumvention.

Exclusion Period Options

One of the most practical and effective tools for keeping gambling within safe boundaries is setting a deposit limit. cv993 allows players to configure limits in Bangladeshi Taka (৳) that apply to their account on a daily, weekly, or monthly basis. These limits are applied to all payment methods associated with your account — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — so they cannot be bypassed by switching payment channels.

How Deposit Limits Work

• Daily limit: The maximum total amount in ৳ that can be deposited into your cv993 account within any rolling 24-hour period (measured in Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total amount in ৳ that can be deposited within any rolling 7-day period.
• Monthly limit: The maximum total amount in ৳ that can be deposited within any rolling 30-day period.
• If multiple limits are active simultaneously, the most restrictive limit applies at any given time.

Cooling-Off Period for Increases

To protect players from impulsive decisions made during a losing streak or emotional state, cv993 enforces a mandatory 72-hour cooling-off period before any increase to a deposit limit takes effect. A request to reduce a deposit limit, by contrast, takes effect immediately — there is no waiting period for reductions. This asymmetry is a deliberate design choice to prioritise player safety over convenience.

Loss Limits and Wager Limits

In addition to deposit limits, cv993 can apply net loss limits and total wager limits upon request. A loss limit prevents your account from accepting further wagers once your net losses reach the configured threshold within the defined period. A wager limit caps the total nominal bet value across all games during the period. Both types of limit are available — contact [email protected] to configure them for your account.

Keeping children and young people safe from exposure to gambling content is a responsibility that cv993 shares with parents and guardians across Bangladesh. The following guidance is intended to help adults in households with children take practical steps to prevent underage access to the cv993 platform.

Keep Your Account Credentials Private

Your cv993 username and password are personal to you. Never share them with anyone, including children or younger family members. If you suspect that a minor has accessed your account, change your password immediately and notify cv993 at [email protected]. Our team will review the relevant account activity and advise on next steps.

Use Parental Control Software

A variety of parental control and filtering tools are available to block gambling-related content on shared devices. Some widely used options include:

• Net Nanny — cross-platform content filtering including gambling category blocking.
• Qustodio — detailed screen time management and category-level content controls for Android, iOS, Windows, and macOS.
• Google Family Link — parental supervision for Android devices, including the ability to block specific apps and website categories.
• Apple Screen Time — built-in controls on iOS and macOS devices that allow parents to restrict access to gambling websites.
• Router-level filtering — many home routers allow DNS-based content filtering that applies across all devices connected to the home network.

Report Underage Access

If you have reason to believe that a minor has registered or is actively using a cv993 account — whether your own child or otherwise — please report it to [email protected] immediately. cv993 treats reports of underage gambling with the highest priority and will conduct a thorough investigation, suspending any suspect account pending the outcome.

If you or someone you know is struggling with a gambling problem, reaching out for help is the most important step you can take. cv993's responsible gaming team is available at all times, and a number of independent organisations also provide confidential support and guidance for individuals and families affected by problem gambling in Bangladesh and internationally.