cv993 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal information cv993 collects when you use our platform, how that information is used and stored, who it may be shared with, and what rights you have over your own data. We are committed to handling all player data responsibly, securely, and transparently.
Important: This Privacy Policy forms part of the agreement between you and cv993. By registering an account or otherwise using the cv993 platform, you confirm that you have read and understood this policy and consent to the processing of your personal data as described herein. If you do not agree to this policy, you must not use the platform.
SSL Encryption
All data transmitted between your browser and the cv993 platform is protected using industry-standard SSL (Secure Sockets Layer) encryption. This ensures that your personal and financial information cannot be intercepted during transmission.
Data Minimisation
cv993 collects only the personal data that is strictly necessary for operating the platform, processing transactions, and fulfilling legal obligations. We do not collect data speculatively or beyond what is required for the purposes described in this policy.
No Selling of Data
cv993 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Any sharing of data with third parties is limited to what is necessary for platform operations and is governed by strict data processing agreements.
Regulatory Compliance
Our data handling practices are designed to meet the obligations of a responsible gaming operator. This includes KYC (Know Your Customer) requirements, anti-money-laundering procedures, and responsible gaming obligations that require us to retain certain records for defined periods.
Your Control
You have meaningful rights over your personal data held by cv993, including the right to access, correct, and in certain circumstances delete your data. You may also opt out of marketing communications at any time without affecting your ability to use the platform.
Marketing Opt-Out
If you have consented to receiving promotional emails or SMS notifications from cv993, you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe link included in every marketing message we send.
Section 01
Data We Collect
When you interact with the cv993 platform — whether by registering an account, making a deposit, placing a bet, using live chat support, or simply browsing the site — we may collect a range of personal and technical data. The categories below describe what we collect and the context in which collection occurs.
1.1 Registration and Identity Data
When you create a cv993 account, we collect the personal information you provide during the registration form, including:
- Full legal name
- Date of birth (to verify that you meet the minimum age of 18 years)
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)
- Email address
- Mobile number (which must be the same number registered with your chosen MFS provider — bKash, Nagad, Rocket, or Upay)
- Username and encrypted password
1.2 Verification (KYC) Data
To comply with our Know Your Customer obligations and to confirm that you are aged 18 or over, we may request and retain copies of:
- Government-issued photo identification (National ID card, passport, or driving licence)
- Proof of current residential address (utility bill, bank statement, or other official document dated within 90 days)
- Proof of payment method ownership (e.g., a screenshot or confirmation showing that the bKash or Nagad account is registered in your name)
- Source of funds documentation where transactions exceed internal thresholds
1.3 Financial Transaction Data
All deposit and withdrawal transactions on the cv993 platform generate financial records. We collect and retain:
- Deposit and withdrawal amounts in Bangladeshi Taka (৳)
- Payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard)
- Transaction reference numbers issued by the MFS or card provider
- Transaction timestamps in Bangladesh Standard Time (BST, UTC+6)
- Account balance history
1.4 Gaming and Betting Activity Data
cv993 records all gaming and betting activity conducted through your account. This includes the games played, bet amounts, wager outcomes, bonus activity, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.
1.5 Technical and Device Data
When you access the cv993 platform, our servers automatically collect certain technical data, including:
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and navigation path through the platform
- Referring URL (the address of the page you visited immediately before arriving at cv993.org)
- Cookie identifiers (see Section 4 for full details on cookies)
1.6 Communications Data
If you contact cv993 support via email or any other channel, we retain a record of that communication including the content of your messages, your contact details, and the date and time of communication. This data is used to resolve your query, maintain quality standards, and track the history of your support interactions.
Section 02
How We Use Your Data
cv993 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below sets out the primary purposes for which we process your data and the legal basis for each.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your cv993 account, including password management, login verification, and account history. |
| Age & Identity Verification | Confirming that you are at least 18 years old and that your identity matches the details provided at registration. Required to comply with responsible gaming obligations. |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining transaction records in Bangladeshi Taka (৳). |
| Fraud & Security | Detecting and preventing fraudulent transactions, bonus abuse, account takeovers, money laundering, and other prohibited conduct described in the Terms & Conditions. |
| Responsible Gaming | Monitoring gaming patterns to identify signs of problem gambling, enforcing self-exclusion and deposit limits set by the player, and providing proactive support where warranted. |
| Customer Support | Responding to queries, resolving disputes, processing complaints, and maintaining a record of your support history for quality and accountability purposes. |
| Marketing (with consent) | Sending promotional offers, seasonal bonuses, and platform updates to players who have given explicit consent to receive marketing communications. You may opt out at any time. |
| Platform Improvement | Analysing aggregated, anonymised usage data to understand how players navigate the platform, which games are most popular, and where the user experience can be improved. |
| Legal Compliance | Meeting our obligations under applicable laws, including responding to lawful requests from authorities and maintaining records required for audit and compliance purposes. |
cv993 will never use your data to make automated decisions that produce significant legal effects on you without human review. Where automated processing is used (for example, in fraud screening), any decision to restrict or close an account is subject to manual review upon request.
Section 03
Data Sharing & Disclosure
cv993 does not sell your personal data. We share data with third parties only to the extent necessary to operate the platform, meet legal obligations, or protect the safety and integrity of our services. The following categories of third parties may receive limited personal data for the purposes described.
3.1 Payment Service Providers
To process your deposits and withdrawals, cv993 shares transaction-relevant data with the payment providers you use — including bKash, Nagad, Rocket, Upay, and card network processors for Visa and Mastercard transactions. These providers receive only the data necessary to authenticate and complete each transaction and are bound by their own privacy and security standards.
3.2 Game and Technology Providers
The casino games available on cv993 are supplied by third-party software providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and session data to facilitate game delivery and dispute resolution. They do not receive your full identity or financial data.
3.3 Identity Verification Partners
cv993 may use third-party KYC and identity verification services to assist in confirming the identity and age of players. These partners process the verification documents you submit and return a verification result. They operate under strict confidentiality agreements and are not permitted to use your data for any purpose beyond the verification service they provide to cv993.
3.4 Legal and Regulatory Authorities
cv993 may disclose personal data to law enforcement agencies, regulatory authorities, or other official bodies when required to do so by law, court order, or other binding legal process. We will disclose only the data specifically requested and will, where legally permissible, notify the affected player of the disclosure.
3.5 Business Transfers
In the event that cv993's business or relevant assets are acquired by or merged with another entity, player data may be transferred as part of that transaction. We will notify registered players via their registered email address before any such transfer takes effect and will ensure that the acquiring entity commits to honouring the terms of this Privacy Policy.
All third-party data processors engaged by cv993 are required to enter into data processing agreements that restrict their use of player data to the specific services they provide, prohibit onward disclosure, and require the maintenance of appropriate technical and organisational security measures.
Section 04
Cookies & Tracking Technologies
cv993 uses cookies and similar tracking technologies to operate the platform, personalise your experience, and gather anonymised analytics data. This section explains what cookies we use, what they do, and how you can manage them.
4.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session or language preferences — so that you do not have to re-enter that information each time you return. Cookies do not contain executable code and cannot access other data stored on your device.
4.2 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the platform to function. These include session authentication cookies that keep you logged into your cv993 account and security tokens that protect against cross-site request forgery. These cannot be disabled. |
| Functional | Remember your preferences — such as your preferred deposit method or display settings — so that the platform behaves consistently across sessions. |
| Analytics | Collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where drop-off occurs. This data is used in aggregate form only to improve the platform experience. |
| Fraud Detection | Assist in identifying unusual behaviour patterns that may indicate fraudulent activity, account sharing, or automated bot access, helping to protect all players on the platform. |
4.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain categories, or delete existing cookies. Please note that disabling strictly necessary cookies will impair your ability to log into and use the cv993 platform. Instructions for managing cookies vary by browser — refer to your browser's help documentation for specific guidance.
4.4 Local Storage and Session Storage
In addition to cookies, cv993 may use the browser's local storage and session storage mechanisms to temporarily cache data on your device for performance purposes. Session storage data is automatically cleared when you close your browser tab. Local storage data may persist until cleared by you or by the platform, but it is never used to track you across other websites.
Section 05
Data Retention
cv993 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, and audit obligations. The following principles guide our data retention practices.
5.1 Active Accounts
For players with active cv993 accounts, we retain all registration, KYC, transaction, and gaming activity data for the full duration of the account relationship. This data is necessary to operate your account, process payments, resolve disputes, and meet our legal obligations as a gaming platform.
5.2 Closed Accounts
Following the closure of a cv993 account — whether initiated by the player or by cv993 — we retain certain categories of data for a minimum period determined by our legal and compliance obligations. In general:
- KYC and identity documents: Retained for a minimum of 5 years from the date of account closure.
- Financial transaction records: Retained for a minimum of 5 years to comply with financial record-keeping requirements.
- Gaming and betting activity records: Retained for a minimum of 3 years.
- Customer support communications: Retained for a minimum of 2 years.
- Self-exclusion records: Retained for the duration of the exclusion period plus a minimum of 5 years thereafter to prevent re-registration during the exclusion window.
After the applicable retention period has elapsed and there are no outstanding legal obligations requiring continued retention, data is securely deleted or anonymised so that it can no longer be attributed to any individual.
5.3 Anonymised Data
cv993 may retain anonymised and aggregated data derived from player activity indefinitely for statistical, research, and platform-improvement purposes. Anonymised data cannot be used to identify any individual player and is therefore not subject to the retention limits described above.
Data Retention Requests: If you would like to understand exactly what data cv993 holds about you and for how long, you may submit a Subject Access Request to [email protected]. We will respond within a reasonable timeframe. See Section 7 for full details of your data rights.
Section 06
Data Security
cv993 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.
6.1 Technical Measures
- SSL/TLS Encryption: All data in transit between your browser and the cv993 platform is encrypted using SSL/TLS protocols, preventing interception by third parties.
- Password Hashing: Passwords are never stored in plain text. cv993 uses industry-standard one-way cryptographic hashing to store password credentials.
- Access Controls: Access to personal data within cv993's internal systems is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific job functions.
- Firewalls and Intrusion Detection: cv993's infrastructure is protected by network firewalls and intrusion detection systems that monitor for and respond to suspicious access patterns in real time.
- Secure Payment Processing: Financial transactions are processed through the secure interfaces of accredited payment providers. cv993 does not store card numbers, bKash PINs, or Nagad account credentials on its own servers.
6.2 Organisational Measures
- Staff who handle personal data are trained on data protection obligations and are bound by confidentiality agreements.
- Third-party data processors are vetted before engagement and are required to maintain appropriate security standards as a condition of their service agreements with cv993.
- cv993 conducts periodic internal reviews of its data processing activities and security posture.
6.3 Data Breach Response
In the event of a data breach that poses a risk to players' rights or interests, cv993 will take immediate steps to contain the breach, assess its scope, and notify affected players via their registered email addresses without undue delay. We will provide clear information about what data was affected, what steps we have taken in response, and what actions we recommend affected players take to protect themselves.
Player Responsibility: While cv993 implements robust security measures on the platform side, the security of your account also depends on your own practices. You must keep your login credentials confidential, use a strong and unique password, and contact cv993 immediately at [email protected] if you suspect your account has been accessed without your authorisation.
Section 07
Your Privacy Rights
As a registered player on the cv993 platform, you have a number of rights regarding the personal data we hold about you. These rights are described below, along with guidance on how to exercise them. To submit any data rights request, contact cv993 at [email protected] with the subject line "Data Rights Request" and include your registered mobile number and full name for identification purposes.
Right of Access
You may request a copy of all personal data cv993 holds about you. We will provide this in a structured, readable format within a reasonable timeframe of receiving your verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Identity corrections may require re-verification via KYC documents.
Right to Erasure
In certain circumstances, you may request that cv993 delete your personal data. This right is subject to exceptions where retention is required by law (e.g., financial records, KYC data, self-exclusion records).
Right to Restriction
You may request that cv993 restrict the processing of your personal data in specific circumstances, for example while a dispute about the accuracy of your data is being resolved.
Right to Portability
Where data is processed on the basis of your consent or a contract with you, you may request that cv993 provide your personal data in a portable, machine-readable format for transfer to another service.
Right to Object
You have the right to object to processing carried out on the basis of cv993's legitimate interests, including profiling for responsible gaming monitoring. We will assess your objection and respond accordingly.
Marketing Opt-Out
You may withdraw your consent to marketing communications at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Opting out does not affect your ability to use the platform.
Self-Exclusion
As part of our responsible gaming commitment, you may request self-exclusion at any time. Full details are available on the Responsible Gaming page. Self-exclusion records are retained after closure to prevent circumvention.
cv993 will respond to all data rights requests within a reasonable timeframe. In cases where a request cannot be fulfilled — for example, because fulfilling it would conflict with a legal retention obligation — we will explain the reason clearly. There is no charge for submitting a data rights request unless the request is manifestly unfounded, repetitive, or excessive.
Section 08
Policy Updates & Contact
cv993 reviews this Privacy Policy periodically and will update it as necessary to reflect changes in our data processing practices, platform features, or applicable legal requirements. The following rules govern how updates are communicated.
8.1 How We Notify You of Changes
Where a change to this Privacy Policy is material — meaning it affects how we collect, use, or share your personal data in a way that could impact your rights — we will notify registered players via the email address on file at least 14 days before the change takes effect. The updated policy will also be published on this page with a revised effective date. Minor clarifications or corrections that do not affect data processing practices may be made without prior notice.
8.2 Continued Use Constitutes Acceptance
Your continued use of the cv993 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to a material change in how your data is processed, you should close your account before the change takes effect. Account closure requests can be submitted to [email protected].
8.3 Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or cv993's data handling practices, please contact the cv993 privacy team using the details below. We are committed to responding to all privacy-related enquiries promptly and constructively.
Privacy Contact: To submit a data rights request, report a privacy concern, or ask a question about this policy, email [email protected] with the subject line "Privacy Enquiry". Please include your registered mobile number and full name so we can verify your identity and locate your account. Do not include your account password in any correspondence with cv993.
8.4 Relationship to Other Policies
This Privacy Policy should be read together with the cv993 Terms & Conditions and the Responsible Gaming policy, which together form the complete framework governing your use of the cv993 platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a matter directly related to data processing, this Privacy Policy shall take precedence on that specific matter.
Have Questions or Ready to Play?
If you have any questions about how cv993 handles your data, our FAQ page covers the most common queries. If you are ready to explore the platform, head to cv993 Casino or browse our cricket and slots sections.